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Shipping
Get-Closets.com does its best to make sure that our customers receive their products in the most timely and inexpensive way possible. All orders placed with us are shipped as soon as possible. Please expect your order to be shipped within 5 business days.
Returns
Get-Closets.com is a discounted online store to enhance your buying experience. We warranty our products with all orders to meet our standards. Get-Closets.com delivers quality products to your door. If, for any reason, your shipment is not satisfactory, please follow return policy: The following items may be returned for a refund:
Defective merchandise.
Merchandise that is mispacked or was not shipped correctly.
Merchandise that has not been installed.
A 25% restocking fee will be charged on all returned merchandise, unless defective.
Exceptions Returns can only be made 30 days after receiving your product(s). Exchanges can only be made 60 days after receiving your product(s); restocking fees will still apply. All returns must be over $15 in total value. Any return for less than this total amount may not be permitted. Special Orders may not be returnable. Please contact customer service for more information.
Misc We can process returns and refunds only for items purchased from Get-Closets.com. To receive a refund all returned merchandise must be in resaleable condition, free from scratches and defects. Once an item or an order has been shipped it cannot be canceled, you will have to process a general return. Return USPS
Follow the simple directions below to make your return by mail:
- Contact our customer service department via email to process your return and receive an RGA (return goods authorization) number. You must include your order number and reason for return in this email.
- Once you have set up your return by phone you will be e-mailed an RGA number within 48 hours.
Along with this return number you will receive a ship-to address where you must send your merchandise to.
- Be sure to include your RGA number with your merchandise. This number will be used to guarantee you receive your credit.
All items returned to Get-Closets.com must be accompanied by a return goods aurthorization number provided by customer service. In the event you return an item without the returns good aurthorization number, you will not recieve credit. Include all original packing materials, manuals and accessories with the product to avoid any additional fees. You are responsible for all freight charges.
Refunds We will notify you via e-mail of your refund once we have received and processed the returned item. Please note, we will refund shipping costs only if the return is a result of our error. We will do our best to process the return quickly. Please allow 14-21 days for processing. Refunds will be credited to the original purchasing credit card account number only. If you paid by check please allow an additional 14-21 days for delivery of check via USPS.
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